Troubleshooting
If you're experiencing issues with Countr, don't worry! We're here to help. Check out the common issues below to see if your problem is listed. If it's not, or if you're still having trouble, join our support server and we'll assist you further.
My regex doesn't work as it should.
If your regex isn't working as expected, there are two possible reasons. First, your regex may not be correct or functioning the way you intended. You can test your regex with a regex tester.
Second, your regex may be too complex. If your regex takes more than 100 milliseconds (which is actually a lot of time for a computer to evaluate a regex), it will fail. We do this to avoid a Regex Denial of Service (ReDoS) attack. Most regex should be fine, so this is highly unlikely.
Deletions in the counting channel is slow.
To work around Discord's rate limit system, we've implemented a bulk delete system that bulk deletes messages if it becomes too active for Discord to handle. It may take up to 10 seconds before it deletes incorrect messages. If it never deletes your messages, it's probably a permission issue.
I'm not receiving notifications!
If you're not receiving notifications from Countr, it may be because we block sending messages to you for five minutes if we detect that we're unable to send you a notification. If you've recently made sure Countr can send you notifications and it's still not working after five minutes, then you might have an issue with the notification itself.
Countr reposted my message without a reposting module enabled.
If Countr reposted your message without a reposting module enabled, it's likely because we automatically repost messages that have been edited or deleted. You can distinguish this from the reposting module as the entire message is cursive, like this:
If Countr deletes messages and reposts like this automatically in your server then check if there's some other bot interfering. One way to check if this is the case is to manually remove the "Manage Messages" permission from Countr in the counting channel, and then try to send a message. If it still deletes then some other bot is interfering, if it doesn't then it's an issue with your setup.
I don't see the commands!
All commands have a default permission requirement of Administrator, meaning you need to be an Administrator to access commands. This allows the server admins to override and grant whoever they'd like to access to the commands. If you don't see the commands, it's likely because you don't have the necessary permissions. A simple fix is to ask your server admin to grant you access, and to read the Permissions page for instructions on how to do so.
If you're a server admin or the server owner, you should have access to all commands by default. If you're still having trouble, or if you have any questions or concerns, please don't hesitate to reach out to us. We're here to help!
What is Countr's prefix?
Countr uses Discord slash commands, so you can use / as your new prefix! To see a list of available commands, simply type / in any channel where Countr is present.
Does Countr have a dashboard?
No, Countr does not have a dashboard. We've made it easy to manage your counting channels with slash commands, so you don't need a dashboard. If you have feedback on the current user interface, please let us know in the support server!
Can we add a slowmode?
Discord integrates slowmode into the channel itself, so you can use the /set slowmode command to set a slowmode, or optionally edit the channel itself.
Does Countr support multiple languages?
We currently only support English, but we might add more languages in the future.